Shipping & Returns

How long your order takes, what it costs, and what happens if something is not right.

Made to order

Nothing sits in a warehouse. Your item is produced only after you order it.

Shipped worldwide

Printed at the facility closest to you and delivered to almost anywhere.

Problems put right

Anything damaged, defective or misprinted is reprinted or refunded free.

Last updated: 22 August 2026

How long your order takes

There are two parts to it: production, then delivery.

Production takes 2 to 5 business days for most items. Embroidered products and framed prints can take a little longer.

Delivery then depends on where you are:

United States — typically 3 to 5 business days
Canada — typically 5 to 10 business days
Europe and the United Kingdom — typically 5 to 10 business days
Australia and New Zealand — typically 10 to 20 business days
Rest of the world — typically 10 to 20 business days

These are estimates, not guarantees. Carrier delays and busy periods such as Christmas can add time.

Tracking

You will get a confirmation email when you order, and a second email with tracking as soon as your parcel leaves the production facility.

Shipping costs, customs and duties

Shipping is calculated at checkout based on your address and what you have ordered.

For international orders, any customs duties, import taxes or handling fees charged by your country are your responsibility and are not included in what you pay us. We have no way to predict or control these.

If something is wrong with your order

If your item arrives damaged, defective or misprinted, we will reprint it or refund you, free of charge. You do not need to send the item back.

Please contact us within 4 weeks of receiving it, at support@toonedupgifts.com, with your order number and a photograph of the problem. The photograph is what lets us get it resolved quickly.

If your parcel does not arrive

If a parcel is returned to us because the address was incorrect or incomplete, we will reship it once you confirm the correct address. A second shipping charge may apply, as the item has already been produced and posted.

If a parcel goes unclaimed and is returned, the same applies. Please let us know within 30 days of the estimated delivery date.

Changed your mind, or ordered the wrong size

We want to be straightforward about this, because it is different from an ordinary shop.

Every item is printed to order with your own artwork. It cannot be resold to anyone else. For that reason we are unable to offer refunds or exchanges for change of mind, or where the wrong size or colour was chosen at checkout.

Please check the size guide on the product page before ordering — it is on every clothing item, and it is the single best way to avoid disappointment.

That said, we would always rather you were happy than right. If something has gone wrong, get in touch and we will do what we reasonably can.

Cancelling an order

If you contact us before your order has been sent for printing, we will cancel it and refund you in full. Once production has started we cannot cancel it. Message us as soon as you can at support@toonedupgifts.com.

Your statutory rights

Nothing here affects your legal rights. Consumer law in some countries gives additional rights for custom-made goods — for example, orders shipped to Brazil may be cancelled within 7 calendar days of receipt. If your local law gives you more than this policy does, your local law applies.

How to reach us

Email support@toonedupgifts.com with your order number. We reply within one business day, and a person reads every message.

Any question we have not answered?

Send us a message and a real person will get back to you within one business day.